Policies

Privacy Policy

Last updated: 01/02/2026

At Honey I'm Home Collective, we are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website.

1. Personal Information We Collect

We may collect the following personal information:

  • Full name

  • Email address

  • Contact number

  • Billing and shipping address

  • Payment-related information (processed securely by third-party payment providers)

  • Order history and customer communications

  • Device and usage data (such as IP address, browser type, and cookies)

2. How We Collect Personal Information

We collect personal information when you:

  • Place an order or create an account

  • Contact us for support or enquiries

  • Subscribe to marketing communications

  • Browse our website (via cookies and similar technologies)

3. Purpose of Processing Personal Information

Your personal information is processed for the following purposes:

  • To process, fulfil, and deliver orders

  • To communicate with you regarding purchases, updates, or enquiries

  • To improve our products, services, and website functionality

  • To comply with legal, regulatory, and accounting obligations

  • For marketing purposes (only with your consent)

4. Lawful Basis for Processing

We process personal information in accordance with POPIA based on:

  • Your consent

  • The performance of a contract (e.g. fulfilling an order)

  • Compliance with legal obligations

  • Our legitimate business interests, where applicable

5. Sharing of Personal Information

We may share your personal information with trusted third parties strictly for operational purposes, including:

  • Shopify (our e-commerce platform)

  • Payment gateways

  • Courier and delivery service providers

  • IT and business service providers

We do not sell your personal information.

6. Cookies and Tracking Technologies

Our website uses cookies to:

  • Enhance user experience

  • Analyse website traffic and performance

  • Enable essential site functionality

You may disable cookies through your browser settings; however, some features may not function correctly.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure. While we strive to protect your data, no online system is entirely secure.

8. Your Rights in Terms of POPIA

You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your personal information

  • Object to the processing of your personal information

  • Withdraw consent for marketing communications

  • Lodge a complaint with the Information Regulator of South Africa

Requests can be made using the contact details below.

9. Information Regulator

You may contact the Information Regulator at:
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

10. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised date.

12. Contact Details

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: Support@imhomecollective.co.za

 

Return & Refund Policy

Last updated: 01/02/2026

At Honey I'm Home Collective, your satisfaction is important. This policy outlines your rights and our procedures for returns and refunds in compliance with the Consumer Protection Act (2008).

1. Change of Mind / No Fault Returns

  • Customers have the right to return items purchased online within 7 days of receipt if the product is unused, in original condition, and in its original packaging.

  • Return shipping costs are typically the responsibility of the customer unless otherwise agreed.

  • Personalized or customized items cannot be returned unless defective.

2. Defective or Damaged Goods

  • If an item is faulty, damaged, or not as described, please contact us within 5 business days of receipt with photos or evidence.

  • We will either replace the item, repair it, or issue a full refund, including reasonable return shipping costs.

3. Refund Process

  • Once returned items are received and inspected, refunds will be processed to the original payment method.

  • Refunds may take up to 14 business days to reflect, depending on your payment provider.

  • Partial refunds may be issued if items are returned in less-than-original condition.

4. How to Return an Item

  1. Email Support@imhomecollective.co.za with your order number and reason for return.

  2. Pack the item securely in the original packaging.

  3. Ship to the address provided in our return instructions.

  4. Wait for confirmation of receipt and refund processing.

5. Exceptions

  • Sale items marked “final sale”

  • Personalized/custom items (unless defective)

  • Items not returned in original condition

6. Contact

Questions about returns? Contact us:
Email: Support@imhomecollective.co.za

Shipping Policy (South Africa)

Last updated: 01/02/2026

We deliver across South Africa using trusted courier services. This policy outlines delivery terms for your peace of mind.

1. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • You will receive a tracking number once your order is dispatched.

2. Shipping Methods & Costs

  • Standard courier shipping: calculated at checkout

  • Free shipping may apply for orders above a certain value (R800).

3. Delivery Timeframes

  • Standard delivery: 8–14 business days depending on location.

  • Please note that delays may occur due to courier services, weather, or public holidays.

4. Lost or Damaged Items

  • All packages are insured for courier damage.

  • If your order is lost or arrives damaged, contact us within 5 business days of delivery.

  • We will either replace the item or refund your order once verified.

5. Address Accuracy

  • Customers are responsible for providing a complete and accurate delivery address.

  • Failed deliveries due to incorrect details may incur additional shipping charges.

6. Contact

For shipping inquiries, contact:
Email: Support@imhomecollective.co.za